Shipping policy

The Token Shop strives to stay on the leading edge of technology and logistics to provide the most cost-effective and reliable shipping services available.

Ships Monday–Saturday Before Noon ET: Usually Same-Day Ship Ships from Lafayette, Indiana Business Days: Mon–Sat*

*A business day is Monday through Saturday and excludes postal holidays.

We offer several speeds of service for domestic shipments. Orders with Free Shipping will be sent using one of the services below at our discretion.

Domestic Shipping Options

Free Shipping
Domestic qualifying products

Some of our products offer Free Shipping. Free Shipping is available on domestic orders only, and we use the most economical shipping method possible.

Economy Shipping
No tracking

Our most affordable shipping solution, offered for qualifying single-item orders.

Service: First Class Mail without tracking
Estimated arrival: 4–8 business days*
Standard Shipping
Our most common service

The majority of our packages ship using Standard service. To keep costs reasonable and service reliable, we use a variety of carriers.

May include: USPS Ground Advantage, USPS Priority Mail, or UPS Ground
Estimated arrival: 4–7 business days*
Express Shipping
Fastest service for qualifying orders under 4 lb.
Service: USPS Priority Mail Express or UPS 2nd Day Air
Estimated arrival: 1–3 business days*
We do not offer refunds for packages that arrive late.
For UPS 2nd Day Air shipments, Saturday is not considered a business day.
Media Mail
Qualifying literature orders

We use this service for literature orders offered with Free Shipping.

Service: USPS Media Mail
Estimated arrival: 4–10 business days*

Tracking & Delivery Notifications

After your order is placed, it is moved to our shipping platform for packing and shipping. You will receive a separate shipping confirmation email with the shipment date and a link to tracking information when tracking is available.

Economy Mail shipments do not include tracking information.

You will receive a second delivery confirmation email when your tracked package is delivered. Economy packages do not receive a delivery confirmation email.

*Transit speeds listed above are estimates for domestic service in the continental United States. Additional time may be required for Alaska, Hawaii, and U.S. territories.

What If There Is a Shipping Problem?

We work hard to avoid shipping problems, but occasionally shipments get lost or arrive damaged.

Economy: 14 Business Days Standard: 10 Business Days Express: 3 Business Days Free Shipping: 14 Business Days

Missing or Lost Package

If you believe your package may be lost, please wait the appropriate number of business days shown above before contacting us. Include your name and order number so we can quickly identify your order.

Damaged Package

If your order arrives damaged, please contact us and include your name, order number, and photos of the damaged packaging before you open it.

Marked Delivered, Not Received

Contact your local Post Office, UPS Hub, or delivering carrier, provide the tracking information, and ask them to help locate the package.

International Shipping

We enjoy shipping to our international friends. We use a number of shipping services to provide the most cost-effective and reliable experience. Available services vary based on package size, weight, destination, and carrier availability.

USPS First Class or Priority Mail International Global Post UPS Worldwide Typical Range: 10–60 Days

International shipment speeds are often determined by customs processing in the destination country.

Customs Fees & Duties

Customs fees and duties are the responsibility of the customer and are calculated by customs officials in the recipient's country. Please familiarize yourself with your location's fees before ordering.

Packages may be marked as abandoned by the carrier if these fees are not paid. We do not offer refunds for packages abandoned because customs fees or duties were not paid.

Still Have a Shipping Question?

We’re happy to help with additional shipping questions or concerns.

Email The Token Shop
Shipping Information Disclaimer: We have done our best to be inclusive of all available information about our shipping policies and procedures. We are human and may occasionally make mistakes or omit information. This page is intended as general guidance and is not a guarantee or warranty.